Customer Terms & Conditions

These Terms & Conditions ("Terms") govern customer use of the Search & Rescue application, website, and related ordering services (together, the "Services"). The Services are operated by Search N Rescue Inc., a Delaware corporation with its principal business in New Jersey ("Search & Rescue," "S&R," "we," "us," or "our").

You agree to these Terms when you affirmatively accept them through the Services. Please read them before creating an account or placing an order. Our Privacy Policy explains our data practices and privacy choices; accepting these Terms is not a substitute for any separate consent required for a particular data use.

These Terms describe the MVP ordering, delivery, cancellation, and order-support services. Ordinary change-of-mind or fit returns and exchanges are not offered for new purchases under this policy. The limitations and protected remedies are explained in sections 10 through 12.

This policy applies only to new orders after it is published, disclosed before purchase, and any required notice or acceptance is completed. It does not remove rights promised for earlier purchases, including an existing return entitlement, or reduce nonwaivable consumer rights. Contact support@searchrescueapp.com about an earlier order or an order problem.

You must reside in the United States, be at least 18 years old, and be legally able to enter into these Terms to create an account or place an order. You must provide accurate account and contact information and use only payment methods you are authorized to use. Do not misrepresent your age or create an account for an ineligible user.

Keep your login credentials secure and promptly notify support@searchrescueapp.com of suspected unauthorized access or charges. We may take reasonable steps to verify an account, payment, or suspected misuse. You are not responsible under these Terms for charges that applicable law treats as unauthorized.

Creating an account does not establish delivery eligibility. We deliver only to addresses within our supported service areas in New Jersey. An address outside New Jersey is not eligible, even if it is close to a participating boutique or the state border. We do not provide out-of-state shipping.

U.S. residents outside New Jersey may create accounts, subject to these Terms and applicable law, but orders must be delivered to an eligible New Jersey address. Not every New Jersey address is necessarily served. Availability depends on the delivery address, boutique hours, inventory, and courier coverage, as displayed before purchase.

Participating boutiques supply and fulfill the merchandise identified in their listings. They are responsible for accurate product information, product condition, authenticity, lawful sale, inventory, and appropriate packaging. S&R operates the marketplace, collects customer payments, coordinates delivery through third-party providers, and administers customer support and platform refunds.

Delivery is performed through third-party delivery services, including Uber Direct. Identifying a boutique or courier as a separate business does not remove S&R's express obligations under these Terms or any responsibility imposed by applicable law. You may contact S&R about any order or refund problem without first obtaining payment from a boutique or courier.

Prices are shown in U.S. dollars. The item price displayed in the app includes S&R's 10% marketplace markup and may differ from the boutique's own price. The checkout shows the item total, delivery fee, service fee, any applicable taxes, optional tip, discounts, and total before you submit the order. There are no recurring subscription or membership charges at launch.

The delivery fee is charged for delivery arranged through our delivery provider.

The service fee is charged and retained by S&R to help cover external costs of providing the Services, including payment-processing costs. It is not a fee charged to you by Stripe or an amount paid directly to a particular provider, and it is not represented as an exact reimbursement of the processing cost of your order. The service-fee amount is shown before you submit your order.

Optional driver tips are passed through in full to the delivery driver. We do not retain any portion of a driver tip.

By submitting an order, you authorize the payment method selected at checkout to be charged for the disclosed total. An authorization hold is not necessarily a completed charge. Your payment provider determines when released holds and completed refunds appear on your account. We will not charge an additional transportation or redelivery fee without disclosing the amount and obtaining your authorization.

You receive an electronic order record through the Services. We may correct an error before acceptance, but will not increase an accepted order's price without your agreement. You retain your rights to question unauthorized or incorrect charges and to use lawful payment-provider dispute procedures.

Submitting an order is a request to purchase. The boutique must accept it before fulfillment proceeds. An initial submission or payment notification is not, by itself, boutique acceptance. We will communicate acceptance and the acceptance time through the Services.

If the boutique cannot supply the complete order, it must select Item unavailable before marking Ready and before a boutique transfer or courier delivery has been created. This cancels fulfillment of the whole order and starts a full refund of the original amount paid, including the item price and its S&R markup, service and delivery fees, applicable tax, and any tip. The MVP does not offer partial-order editing, partial fulfillment, or substitution; the shopper may place a new order after the unavailable order is cancelled. Refund completion is confirmed only after the payment provider reports success; a pending or failed refund is not represented as completed.

If the order is already Ready, a boutique transfer has been created, or courier delivery has been created, the boutique must contact S&R support rather than use the pre-Ready unavailable action. We will not substitute items, silently change a paid total, or keep payment for an order that cannot be fulfilled. Required remedies are handled through support.

Our two-hour delivery clock begins at the time the boutique accepts your order, not the time you submit it. The acceptance time and delivery status will be shown in the Services. Delivery availability is subject to courier coverage at your eligible New Jersey address.

If the order is not delivered within two hours after boutique acceptance, we will refund the delivery fee you actually paid for that order. This fee refund does not include the item price, service fee, or optional tip solely because the order is late. A waived delivery fee has no cash refund value. A nondelivered, cancelled, wrong, or damaged order is also subject to the separate remedies below.

The MVP does not automatically issue late-delivery-fee refunds. Contact support@searchrescueapp.com with your order reference; support checks the acceptance and delivery records and processes any delivery-fee refund due under this commitment. An interval of delay directly caused by an incorrect address you supplied, lack of required access, your unavailability for a required handoff, or a later delivery time you requested will not count against the commitment when supported by the delivery record. We will explain any such adjustment on request. The absence of an automatic refund does not remove a refund that is due.

If courier availability prevents fulfillment, we will notify you and cancel and refund the unfulfilled order rather than keep the purchase price for an order that will not be delivered. Courier shortages after acceptance do not, by themselves, eliminate the delivery-fee refund. Nothing in this section limits additional remedies required by law.

The MVP has no shopper self-service cancellation control. Contact support@searchrescueapp.com promptly with your order reference. A request alone does not stop fulfillment: support must confirm whether the order can be stopped and whether cancellation has completed. A cancellation completed before courier assignment results in a full release or refund of the order charges, including the item amount, applicable tax, delivery fee, service fee, and any tip.

After a courier is assigned but before pickup, you may request cancellation, but stopping pickup is not guaranteed. If cancellation is completed before pickup, the original disclosed delivery fee remains payable and the remaining order charges are released or refunded. We will not add a second cancellation fee.

After courier pickup, an ordinary change-of-mind cancellation is not guaranteed. Contact support promptly; we will assess whether delivery can safely be stopped or redirected. Any agreed additional transportation must be disclosed and authorized before it is charged. This is not a routine returns service and does not limit a remedy for a failed, wrong, damaged, defective, or misdescribed order.

These customer-cancellation charges do not apply when S&R, the boutique, or the delivery provider cancels for reasons not caused by you, or when an order cannot be fulfilled. A lawful cancellation or remedy for defective or misdescribed goods is not restricted by this section.

Attended delivery is the default unless you expressly select an available unattended-delivery option. Provide a complete and accurate delivery address, access instructions, and a phone number where you can be reached. Be available for the handoff method selected at checkout. A courier may decline an unsafe or inaccessible handoff. We may require a PIN or signature for an attended delivery where supported.

Unattended delivery is available only where offered and expressly selected by you. The courier must follow the agreed instructions. If an order is correctly left at your authorized location and this is supported by the delivery record, we do not promise reimbursement solely for theft or damage occurring afterward. This does not excuse a misdelivery, noncompliance with instructions, negligence for which we are responsible, or rights protected by law.

If a delivery fails because of an incorrect address, missing access, or an unavailable recipient, we will review the attempt and available evidence. Where merchandise is returned and the sale is reversed, its price and applicable tax will be refunded; original delivery and service fees may remain payable. Additional return or redelivery charges require advance disclosure and authorization. We will not automatically retain both the returned merchandise and its purchase price.

Contact S&R promptly about nonreceipt, damage, or a wrong item. Reporting within 48 hours helps preserve delivery evidence, but this is a requested reporting target, not a cutoff that eliminates otherwise valid claims. A delivery scan or photo is evidence to be reviewed, not conclusive proof against a customer in every case.

For new purchases made under this policy, Search & Rescue does not offer ordinary returns or exchanges for change of mind, fit, size preference, or color preference. The MVP does not include a self-service returns feature or a routine return-courier service. This restriction does not apply to an item that is wrong, damaged, defective, misdescribed, or not delivered, and does not limit cancellation rights, legally required remedies, or lawful payment disputes.

Please check the item description, selected size, color, quantity, and total before ordering. A size or color preference is different from receiving a size, color, or item that does not match your order. A boutique's separate store policy does not replace the S&R policy disclosed for an S&R purchase or remove protected rights.

This policy applies only to new orders after it is published, disclosed before purchase, and any required notice or acceptance is completed. It does not remove rights promised for earlier purchases, including an existing return entitlement, or reduce nonwaivable consumer rights. Contact support@searchrescueapp.com about an earlier order or an order problem.

For a wrong, damaged, defective, misdescribed, or missing item, a cancellation request, or an incorrect charge, email support@searchrescueapp.com with your order reference and a description of the problem. S&R handles these cases through support; you do not need an in-app returns feature or to collect payment from the boutique or courier yourself. Do not send merchandise to our administrative address or arrange a courier without instructions from support.

Other cancellation requests, partial refunds needed to resolve an order problem, late-delivery-fee refunds, and refunds after Ready are handled individually by S&R support. The MVP does not provide shopper self-service cancellation, automatic late-delivery-fee refunds, or automatic post-Ready transfer reversals. Support confirms the order stage, whether fulfillment can safely be stopped, the applicable remedy, and the payment-provider result. These workflow limitations do not remove the refund commitments in the applicable customer policy, rights promised for earlier purchases, or remedies required by law.

S&R will communicate the resolution and any necessary instructions after reviewing the relevant order information. Required remedies are not conditional on the boutique first sending money to S&R, a courier claim closing, or your maintaining an active app account. The absence of a self-service returns feature does not remove those remedies.

S&R initiates an approved merchandise refund within three business days after approval, or sooner where required by law. Refunds are processed through the original payment processor to the original payment method. If that method cannot receive the refund, S&R coordinates an authorized alternative through the payment processor with notice to you. Your bank or payment provider controls posting time. Business days are Monday through Friday, excluding U.S. federal holidays.

A full refund of an affected item includes the amount actually paid after discounts, including its included S&R markup, plus refundable applicable tax. Delivery fees, service fees, and tips are handled according to the applicable cancellation or order-problem provisions, not automatically retained when the entire order fails. A released authorization hold may disappear rather than appear as a separate refund.

The MVP's restriction on ordinary returns does not apply to an order that is wrong, damaged on arrival, defective, misdescribed, or not delivered. Contact S&R so we can investigate with the boutique and courier. We may request reasonable photos, packaging information, or other evidence and provide instructions for an appropriate remedy.

When an entire order fails for reasons not caused by you, we will refund the amounts paid for the failed order, including the affected merchandise, applicable tax, delivery and service fees, and any undelivered-order tip. When a problem affects only part of an order, we will refund the affected merchandise and applicable tax and fairly allocate any associated fee refund. We may offer a replacement only with your agreement.

You will not be charged reasonable corrective transportation needed to resolve a verified wrong, damaged, or defective item for which you are not responsible. Any refund that is due will not depend on first collecting reimbursement from the boutique or delivery provider. Statutory rights concerning defective or misdescribed goods remain available.

Scout and other automated styling features provide suggestions that may be incomplete or inaccurate. Confirm product details, size, price, and availability in the actual listing and checkout. A styling suggestion does not itself place an order or change the delivery commitment for an accepted order.

You retain ownership of photos, messages, and other content you submit. You grant S&R a nonexclusive permission to host, process, and display that content only as needed to provide the features you request, support your orders, maintain security, and meet legal obligations, subject to the Privacy Policy. Service providers may process it on our behalf for those purposes. This permission does not authorize selling your private content, publishing it in advertising, or using it to train general-purpose artificial intelligence models.

Submit only material you have a right to use. Do not upload payment-card credentials, identification documents, or unnecessary sensitive information to Scout or boutique chat. You must not commit fraud, harass others, create false claims, interfere with security, or misuse another person's account. Honest reviews, good-faith complaints, and lawful refund or payment disputes are not prohibited misuse.

S&R and its licensors retain rights in the app, branding, and software. We give you a limited, personal permission to use the Services in accordance with these Terms and applicable app-store usage rules. This permission does not transfer ownership of the software or branding to you.

Our Privacy Policy describes the personal information we collect, why we use it, recipients, retention, security, and available privacy rights. We may create, use, sell, or license aggregated fashion and market insights only when those insights cannot reasonably identify, be linked to, or reveal information about an identifiable person or an identifiable person's device, and only as permitted by applicable law and our data-source agreements. This permission does not include customer-level records or individual shopping profiles.

We take reasonable measures to prevent identification from these insights, maintain and use them in de-identified form, and do not attempt to re-identify individuals. We contractually require recipients to maintain these restrictions and not attempt re-identification. Removing a name alone does not make customer-level information an aggregate insight.

We do not sell personal information or disclose customer-level data to third parties for cross-company targeted advertising, advertising-audience creation, or those third parties' independent advertising-measurement purposes. These Terms do not authorize those activities. Necessary disclosures to process payments, fulfill orders, provide requested features, maintain security, or meet legal obligations are separate and are described in the Privacy Policy. Accepting these Terms does not waive privacy rights or supply separate consent where required.

These Terms do not override restrictions on data obtained from Shopify or another source, including restrictions that apply to aggregate or derived information. Material changes to personal-data practices will receive the notices and permissions required by law and existing commitments, rather than relying on a retroactive rewrite of these Terms.

We may send order, delivery, account-security, and other service communications using the contact methods you provide, subject to applicable law. Optional marketing permissions are separate from accepting these Terms and are not required to buy an item. Any marketing texts or emails will be governed by the permissions and unsubscribe mechanisms disclosed when you enroll.

We may limit or suspend access for a reasonable security concern, fraud, unlawful activity, or a material breach of these Terms. Where appropriate, we will provide notice and an opportunity to resolve the issue. Suspension or account closure does not eliminate an accrued refund, rights attached to an earlier purchase, privacy rights, or other legal rights.

We do not promise that app features will always be uninterrupted or error-free. This service-availability qualification does not override an express order, delivery, refund, or product obligation or any warranty or remedy that cannot lawfully be limited.

Except for the Excluded Liabilities below, S&R's aggregate monetary liability for claims arising from a particular order or related incident will not exceed the greater of $100 or the total amount you paid for that order. For a claim unrelated to an order, the limit is the greater of $100 or the S&R service fees you paid during the 12 months before the event giving rise to the claim.

Except for the Excluded Liabilities, S&R will not be responsible for indirect or consequential losses, such as lost business profits or the loss of a special occasion, where that exclusion is permitted by applicable law. A label such as "consequential" does not remove compensation or statutory damages that applicable law protects.

"Excluded Liabilities" means express refund and repayment obligations under these Terms; liability arising from S&R's fraud, willful misconduct, or gross negligence; personal injury, death, or physical property damage caused by negligence for which S&R is legally responsible; and any liability, damages, warranties, remedies, or attorney-fee rights that applicable law does not permit us to exclude or limit. These exclusions apply to both the cap and the excluded categories of loss.

For New Jersey consumers, nothing here waives a clearly established consumer right or excuses an obligation under the New Jersey Consumer Fraud Act, the Truth-in-Consumer Contract, Warranty and Notice Act, applicable warranty law, or other nonwaivable law. Your right to receive refunds promised for multiple orders is not reduced to a single $100 total.

Please contact support@searchrescueapp.com with your order information and requested resolution so we can try to resolve a disagreement. Please allow up to 30 days for informal discussion. This is a request, not a mandatory waiting period before exercising your rights. This request does not prevent a small-claims filing, urgent court relief, a regulatory complaint, a payment-provider dispute, or an action needed to preserve a legal deadline.

These Terms are governed by New Jersey law and applicable federal law, without depriving you of mandatory protections that apply where you reside. Subject to any nonwaivable right to another forum, disputes may be brought in a court with jurisdiction in Bergen County, New Jersey, or the United States District Court for the District of New Jersey. Eligible small claims may be brought in a competent small-claims court.

These Terms do not require arbitration, waive a right to participate in a class action, or impose a contractual period shorter than the period otherwise provided by law for bringing a claim. Costs and attorney fees remain subject to applicable law and any court order.

We may update these Terms for future use of the Services. We will identify the effective date, provide notice of material changes, and obtain renewed agreement where required. A change will not retroactively remove rights attached to an accepted order or an existing dispute. A material new personal-data use is also subject to the Privacy Policy and any separate notice or consent requirements.

An unenforceable provision is ineffective to that extent; the remaining provisions continue as permitted by law. Delay in enforcement does not automatically waive a provision. These Terms do not create an employment or partnership relationship.

Events outside our control may affect availability, but do not eliminate an earned delivery-fee refund or permit retention of payment for an unfulfilled order. Applicable consumer remedies remain available.

Search N Rescue Inc. | Search & Rescue Customer Support 115 Everdell Ave, Hillsdale, NJ 07642 | support@searchrescueapp.com

Administrative/legal mail only. Do not send merchandise to this address. Contact support for instructions about an order problem.